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Cancellation Policy

In the event that you would need to cancel or reschedule a reserved appointment, S&D requires 48 hours notice. If 48 hours notice is not given for a cancellation, you will be charged 50% of the service that was scheduled with your card on file. No shows will be charged 100% of the scheduled service with your card on file. You will not be able to reschedule your appointment if payment does not go through.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service you have scheduled. Therefore, a cancellation fee will apply.

Refund Policy

Stag and Doe does not offer refunds. However, in the event that the final result of your hair does not live up to what you and your stylist agreed upon, we will offer any corrections needed to ensure that you are loving your hair. In the event that you don’t love a product, we will exchange the product if it is at least 75% full. 

Product Return Policy

We do not offer refunds on product. You may exchange the product for a different item within 14 days of the original purchase and the product must be at lease 2/3 full. 

No Cash Policy

Stag and Doe does not accept cash payments. We accept card ONLY. Please arrive to your appointment prepared with a card form of payment. 

No Pets Policy

Animals are not allowed in the salon at any time with the exceptions of service dogs.